Refund requests
For a refund request or a problem with a paid PDF purchase, email jackson@downbeat.games.
What to include
- Your order number, available on My orders or through your receipt link.
- The email address used at checkout and the product or bundle name.
- The reason for the request, such as a duplicate payment, incorrect or damaged files, or a download problem.
Requests are reviewed individually. Sending a request does not automatically refund or cancel a purchase. The store will confirm the outcome by email.
Download problems
If a link has expired or an email is missing, first try Find a paid order on My orders. For other file or access problems, include the file name and any error message so the store can investigate.
After a refund
When a payment is refunded, download access for that order is revoked. If an order contains a bundle, its included downloads are covered by that order.